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Emergency Services

Defibrillator

The Municipality has a defibrillator located at the Thorne Community Center. You can find instructions on how to use it by following this link.

https://www.youtube.com/watch?v=7CEGmvyDxjY

The following is a list of important phone numbers for emergency services in the area.

Emergency Numbers:

Police, Fire, Ambulance 9-1-1

When it comes to using cellular phones with (613) area code it will automatically be transfer to the 911 services in Ontario, if you are reporting an emergency in the province of Quebec with you cellular phone, please call 819-310 4141 or * 4141.

When reporting an emergency, be sure to clearly state the civic number of your residence. The civic number, typically posted at the end of the driveway, is essential for emergency services to locate your home quickly. Ensure that the civic number sign is always visible.

For immediate contact with the police regarding a non-life-threatening crime in progress, call 310-4141.

Anti-Poison Center of Quebec: 1-800-463-5060
Hydro Quebec: 1-800-790-2424
Info-Health/CLSC Health Clinic: 819-683-3000
Pontiac Community Hospital: 819-647-2211
Poaching S.O.S: 1-800-463-2191

Outaouais Health and Social Services Center

Information about Lyme disease, precautions to take, and steps to follow in case of a tick bite

Telecommunications outage (phone/Internet/cellular) – FAQ

Q1. Is the municipality automatically notified when there is an outage? No. Telecom providers are not required to notify municipalities of outages that are ongoing or upcoming. The municipality may therefore learn about an outage through residents’ reports or other channels.

Q2. What should I do if I notice an outage (no emergency)? As soon as possible (once you have coverage again, or through a relative/neighbour), report it to the municipality and provide: your address, affected area, approximate start time, and whether the outage is intermittent.

Q3. What should I do in an emergency if I cannot reach 9-1-1? Try 9-1-1 first (cell and landline if available). If you cannot reach 9-1-1 and it is safe to do so: move to an area where coverage is usually better; or go to the municipal office/fire station at 775, route 366 / 4 Theodore Road.

Q4. Why is reporting outages so important? Without local reporting, it can be difficult to quickly assess the scope of the outage and adjust protective measures (targeted checks, responder presence, alternative communications, etc.).

Q5. How does the municipality prepare for this type of situation? The municipality includes measures in its Municipal Civil Security Plan (MCSP/PMSC), such as: targeted checks and/or door-to-door; alternative communications between responders; physical service points to report emergencies.

Q6. Where can I get information and help? Emergency: 9-1-1 | Municipality: 819-647-3206 | Service point: 775, Route 366 between 9 am to 4 pm.

Emergency Services